Legal Policies
Updated on 20/11/2025
Welcome to Hemi Digital Expert. This page contains all important legal policies that govern the use of our website, services, and communications. By accessing or using our website, you agree to these terms.
1. Privacy Policy
What Information We Collect
We collect information to improve your experience and deliver our services:
- Personal details (name, email, phone, company)
- Project or inquiry details
- Website behavior (IP address, device, browser, pages visited)
- Cookies and analytics data
How We Use Your Information
Your data helps us:
- Deliver and manage our services
- Communicate with you
- Create proposals and strategies
- Improve website performance
- Run remarketing/advertising campaigns
- Analyze traffic and user behavior
Use of Third-Party Tools
We use trusted platforms such as Google Analytics, Google Ads, Meta Pixel, and CRM integrations. These tools track performance and help improve your experience.
Data Sharing
We do not sell your data.
We share information only with:
- Service providers (hosting, analytics, email tools)
- Advertising platforms (Google, Meta)
- Authorities, when legally required in the UAE
Data Security
We use SSL encryption, secure servers, and restricted internal access to protect your information.
Your Privacy Rights
You may request to:
- Access your data
- Update incorrect details
- Request deletion
- Opt-out of marketing emails
- Contact us at hemidigitalexpert@gmail.com for any privacy-related requests.
2. Terms & Conditions
Acceptance of Terms
By using hemidigitalexpert.com, you agree to follow these Terms & Conditions.
Services We Provide
Our services include:
- Digital Marketing
- Performance Ads
- SEO
- Social Media Management
- Website Development
- Graphic Design
- Content Writing
- Consulting & Strategy
Client Responsibilities
To ensure smooth project delivery, clients must:
- Provide accurate information
- Give timely feedback
- Supply required access (accounts, logins, materials)
Delays in approvals or communication may extend delivery timelines.
Payments
- Payment must be made in advance unless otherwise agreed.
- Advertising budgets must be paid separately and in full.
- Failure to pay may delay or pause services.
Project Timelines
Project duration depends on:
- Completeness of information provided
- Client responsiveness
- Scope complexity
Change requests may extend the timeline.
Intellectual Property
Final deliverables become the client’s property once full payment is received.
Drafts, source files, or raw files remain the property of Hemi Digital Expert unless purchased separately.
3. Refund Policy
Non-Refundable Items
Refunds do not apply to:
- Work already completed
- Campaign setup fees
- Monthly marketing packages after the billing cycle begins
- Creative assets (designs, videos, content, website development) once started
- Third-party expenses (ads budget, hosting, tools, plugins)
Eligible Refunds
Refunds may be issued only when:
- No work has started
- Cancellation is requested within 24 hours of payment
- Duplicate or accidental payments occur
Approved refunds are processed within 7–14 business days.
Project Cancellation
If the client cancels after work has begun:
- No refund is issued
- Completed work may be handed over
If we choose to cancel a project (rare cases):
- A partial refund may be provided.
4. Cookie Policy
What Cookies Are
Cookies are small files stored in your browser to improve your browsing experience.
Why We Use Cookies
We use cookies to:
- Improve website performance
- Track analytics
- Personalize content
- Run remarketing and advertising campaigns
- Enhance user experience
Managing Cookies
You can disable cookies anytime through your browser settings.
Some features may not function properly without cookies.
5. Disclaimer
Marketing Results Disclaimer
All digital marketing strategies involve variables outside our control. We cannot guarantee:
- Specific rankings
- Sales numbers
- Exact ROI
- Campaign outcomes
We deliver the best possible strategies, but results may vary.
Accuracy of Information
We aim to provide accurate and updated information on our website.
However, we do not guarantee complete accuracy at all times.
External Links
We are not responsible for the content or privacy practices of third-party websites linked from our site.
6. Contact Information
For any privacy, policy, or general inquiries:
Hemi Digital Expert
📧 Email: hemidigitalexpert@gmail.com
🌐 Website: hemidigitalexpert.com
📍 Dubai, United Arab Emirates